RESPOND FASTER, RESOLVE MORE
Give Customer Support the Tools to Help More People in Less Time
Support teams are on the front lines of every question, issue, and urgent request. Moblico gives them an AI-powered, unified workspace that brings all customer communication together, automates routine answers, and keeps data at their fingertips so they can resolve issues faster.
BENEFITS
Why Mobile Engagement for Customer Support?
All Channels, One Inbox
Keep SMS, app chat, web chat, email, and more in a single view so nothing slips through the cracks.
Faster Responses to Common Questions
Use AI to handle routine inquiries — order status, tracking, reorders, and basic product questions — freeing agents to focus on complex issues.
Easy Handoffs Between Teams
Share context, notes, and history across branches, sales, and operations so customers never have to repeat themselves.
Support That Never Sleeps
Offer after-hours messaging and automated responses so customers can reach you when it works for them.
Better Insights for Leaders
See patterns in questions, issues, and channels so you can improve service and self-service options.
Consistent Customer Experience
Ensure every customer receives accurate, timely support by unifying communication, workflows, and historical context across the entire support team.
Solutions That Empower Your Customer Support Team
POWERFUL COMMUNICATION & AUTOMATION
Unified Business Messaging
Unified Business Messaging brings SMS, app chat, web chat, and email into one shared inbox so support teams see every interaction clearly. Agents can collaborate across branches, access full conversation history, and resolve issues quickly — all without switching tools or losing context.
AI-ASSISTED CUSTOMER SUPPORT
ProAssist AI™
ProAssist AI™ helps support teams answer routine questions instantly, surface order details, and guide customers through reorders or status checks. With AI handling repetitive inquiries, agents stay focused on complex issues and deliver faster, more consistent support — all within the same conversation.
KEEP CUSTOMERS INFORMED AUTOMATICALLY
Automated Notifications
Automated Notifications keep customers updated on order progress, pickup readiness, and delivery changes without manual effort. By sending timely, relevant updates at each stage, support teams reduce status calls and spend more time resolving real customer needs.
CONVERT INBOUND MESSAGES INTO ORDERS
OrderAssist AI™
OrderAssist AI™ converts order requests sent through support channels — text, email, chat, or photos — into ERP-ready orders automatically. Support teams eliminate manual entry, reduce errors, and move customer requests into fulfillment much faster.
How Customer Support Teams Use Moblico Every Day
Customer support teams use Moblico to manage high message volume, respond faster across every channel, and create a more consistent experience for customers. By centralizing communication, automating routine questions, and providing full visibility into order activity, Moblico helps support teams resolve issues quickly and keep customers informed at every step.
Unified Conversations
Manage SMS, app chat, web chat, and email from one shared inbox, giving support teams complete visibility and ensuring no customer message is overlooked.
AI Assistance
Use AI to answer routine questions, pull order details, surface next steps, and free agents to focus on more complex customer issues.
Seamless Handoffs
Share context, internal notes, and customer history across branches and teams, enabling smooth transitions and reducing the need for customers to repeat information.
Proactive Support
Send automatic updates about order status, pickup timing, and delivery progress to reduce inbound calls and keep customers informed throughout the fulfillment process.
APR Supply Company
"Implementing Moblico has allowed us to offer customers the convenience of texting, enabling us to respond much faster than before."
Christopher Bohn
V.P. of Information Technology
First Supply
"Moblico delivered the consistency we needed"
Staci Otradovec
Ecommerce Manager
Coburn Supply Co.
"Moblico made it easy to turn our existing website into a user-friendly, mobile app."
Jessica Stelly
Director of Digital Technology & Training
ARG Industrial
"Moblico has given us yet another tool to be a touchpoint with our customers"
Mike Mortensen
President and CEO
Robert Madden Industries
“Thanks to Moblico's broadcast messaging solution, we saw a 372% increase in units sold from our promotion"
Tyler Bumpass
Program Manager
INNOVATING WITH WHOLESALE DISTRIBUTORS SINCE 2010
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