As a result of the COVID-19 pandemic, more and more B2B sales are moving from the phone line to online. What started out as response to a crisis may become the new normal, and by eliminating the 9-5 barrier, customers can order around the clock. They are comfortable with it and may not return to the old way of doing business, even when they can. Distributors with this capability realize that e-Commerce can streamline and automate their sales processes, cut down on costs, reduce order errors, and free up staff to work on more strategic issues.
